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CX Messaging Guidelines

How to present NameCheck results to users

NameCheck Version

This page relates to the version of NameCheck API which includes Confirmation of Payee (launched October 2026).

The below examples illustrate how NameCheck results could be presented to users to help them identify potential errors and reduce the risk of scams or mistaken payments.

Supporting layout and surrounding UI may vary depending on use cases, provided the intent and prominence of the messaging is preserved.

Note: Customers will be asked to provide their CX flow for review and approval as a business requirement for go-live.

NameCheck outcomes
NameCheck OutcomeExample & Guidance
Match

The provided account details strongly align with the intended payee based on authoritative verification

What does this mean?

  • You can proceed with greater confidence that the account details belong to the person or business you intend to pay.
Close Match

There is partial or conflicting alignment between the validation signals; the details may be correct but require confirmation

What does this mean?

  • The name entered may slightly differ from the registered account name, but successful payments to this account using that name may have been observed previously.

  • An uncommon account name can be a sign of a scam - speak to the payee to check it's really them requesting the payment and confirm the BSB and account number

  • There could be a typo - check the BSB and account number you've entered are correct
No Match

The provided account details do not align with the intended payee

What does this mean?

  • We haven't seen anyone else use a name similar to the one you entered

  • A name that doesn't match can be a sign of a scam - speak to the payee to check it's really them requesting the payment and confirm the BSB and account number

  • There could be a typo - check the BSB and account number you've entered are correct
Account Closed / Inactive

The account is closed or inactive

What does this mean?

  • Check the account details you've entered are correct.
  • Speak to the payee to confirm the correct account details before proceeding.